We are continuing to monitor for any further issues.
Posted Oct 29, 2025 - 12:15 EDT
Monitoring
The issue has been reported as resolved, and our initial tests confirm that functionality has been restored. Some pages may experience temporary slowness as FactSet systems continue to recover. A full root cause report is pending from our vendor. Users may proceed with work in ComplianceAlpha while we monitor and develop preventive measures.
Posted Oct 29, 2025 - 12:10 EDT
Update
We are currently experiencing issues with our third-party vendor, FactSet, which are affecting several key features, including trade requests, manual transactions, holdings, and security management. FactSet has acknowledged the issue and is actively investigating. In the meantime, we are working with their team to resolve the problem, and ACA is also exploring potential workarounds to minimize the impact during this client outage. We will continue to provide updates as more information becomes available.
Posted Oct 29, 2025 - 10:57 EDT
Identified
We’re currently experiencing issues with our third-party vendor, FactSet, which are affecting several key features including trade requests, manual transactions, holdings, and security management. FactSet has acknowledged the issue and is actively investigating. We’re working closely with them and will provide updates as more information becomes available.
Posted Oct 29, 2025 - 09:05 EDT
Update
We are continuing to investigate the issue affecting the Securities and Company Lookup (OBA) within the Employee Compliance module. Our engineering team is actively working to identify the root cause and implement a fix.
Posted Oct 29, 2025 - 08:39 EDT
Investigating
We are currently investigating an issue affecting the Securities Search and Company Lookup (OBA) within the Employee Compliance module. Our team is actively working to identify the root cause and implement a resolution. We appreciate your patience and will provide further updates as soon as more information becomes available.
Posted Oct 29, 2025 - 05:26 EDT
This incident affected: ComplianceAlpha (Control Room Solution, Employee Compliance Solution).